Customer Rental Agreement
Customer Rental Agreement
This Customer Rental Agreement is a legal agreement between you and Tommy’s Tuxedos®, establishing the terms and conditions under which you will rent products and receive related services from us through our website at www.thetuxedobox.com.
Cancellations: You may cancel your order for products at least forty (40) days prior to your event date and receive a full refund with no cancellation fee. For cancellations that are less than forty (40) days prior to your event date, you will receive a rental credit for the full order amount, good towards a future rental order. Shipping and Return: Your rental order will be shipped to you via United Parcel Service (UPS) and will be scheduled to arrive at least 2 days prior to your event date. We ship only to a valid residence, office or hotel street address within the continental US (we cannot ship to a P.O. Box).All orders are shipped in a high quality corrugated box.
A pre-paid return shipping label is included with every order. To return your rental order, place all rental items in the original shipping box, place the return shipping label over the old shipping label, and deliver the box to any authorized UPS pick-up site. DO NOT TRY TO USE THE US POSTAL SERVICE TO RETURN YOUR ORDER. Be sure to return all rental items as listed on the packing slip included in your order.
Late Charges, Damages and Replacement Fees: All rental orders must be shipped back to Tommy’s Tuxedos® on the first business day following your event date (Saturdays and Sundays excluded). Orders must be returned in the original Tommy’s Tuxedos® shipping box. Your order will be considered returned when you follow these return instructions and deliver the box to any authorized UPS pick-up location. Orders not timely returned will be charged at the rate of 25% of the total rental fee, per day: i.e. if tuxedo rental is $169, then daily late fees will consist of $42.25 daily. Product from your order, or from an order initiated by your account, not returned within 4 days of your event shall be deemed lost or appropriated and, in addition to late charges, you will be charged product replacement fees as detailed below.
We are not responsible for personal property returned with the rental order. When you rent products from Tommy’s Tuxedos®, an Accidental Damage Waiver is added to the cost of your order. This waiver covers only damages that can be repaired through normal dry cleaning or minor tailoring. If we determine that a rental product is damaged beyond repair, or if a rental product is not returned, you will be charged a replacement fee for the item. Replacement fees for individual items are as follows: Coat $499; Pants $275; Shirt $50; Vest $90; Individual Cufflinks: $5/each; Individual Studs: $5/each; Ties (Bow Ties or Windsor/Regular Ties) $40; Suspenders $30; Cummerbunds $45; Pocket Squares $20; Shoes $95; Garment Bag $10. Unauthorized alterations made to a rental product will result in an additional charge to return the product to its original size.